return and exchange policy

Effective Date: [Insert Date]

At SofaCare, we want you to love your purchase! If you’re not completely satisfied, we’re here to help.

Eligibility: You may request a refund within 30 days of receiving your order. To qualify, items must be unused, in original packaging, and in the same condition you received them.
Process: To initiate a refund, please contact us at support@sofacare.com with your order number and reason for the return. We will provide you with instructions on how to return your item.
Refund Timeline: Once we receive your returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method.

Eligibility: If you’d like to exchange your item for a different size or color, please contact us within 30 days of receiving your order.
Process: To initiate an exchange, email us at support@sofacare.com with your order number and the details of the item you wish to exchange. We will provide you with instructions on how to return your item.
Shipping Costs: You may be responsible for the shipping costs associated with returning the item unless the exchange is due to an error on our part.

Certain items are not eligible for refunds or exchanges, including:

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will assist you in resolving the issue promptly.

If you have any questions or need assistance, feel free to reach out at support@sofacare.com.

Your cart is empty